Email Access
You can get your main account email by logging in using ssh and at the shell prompt typing:
alpine
If you are on an older server, you can access similar simple text email software by typing:
pine
You can also set up an email program such as Outlook, Thunderbird, etc. To set up your email program use the following parameters (substituting your account name for where it says username):
SMTP Mail Server : the server name your account resides on POP3/IMAP Server : same as above - server name your account resides on POP3/IMAP Mail Account : account and server name, i.e. username@server.he.net POP3/IMAP Mail Password : your account password
Alternatively, all new hosting accounts have webmail access. You simply need to open any browser window and go to http://yourdomain.com/webmail/ and log in with your complete email address and email password.
POP3 Authenticated SMTP
POP3 Authenticated SMTP is included with all web accounts. This feature allows you to use the server your account is on for outgoing mail (SMTP) simply by checking your POP3 mailbox before sending mail. By checking your email using POP3 you enable the SMTP server for outgoing mail from your IP address for the next several hours.
Many customers have asked for an SMTP gateway they could use for outgoing mail because some dialup ISPs either don't offer one or restrict the outgoing email addresses to be from their domain name only. ISPs restrict access because spammers scan the net looking for open mail servers. When they find one they send millions of emails through it. By implementing POP3 Authenticated SMTP we can allow you access to the SMTP server which is already on the web server your account is on without the risk of it getting co-opted by a spammer.
Use the name of the server your account is on and simply check your email with POP3 once to enable the SMTP server for your IP address for several hours.
Creating Email Boxes
Additional email boxes may be created by logging into the administration system at https://admin.he.net and using the "Add Mailbox" command.
- Note: You cannot access your default email box (youraccount@server.he.net) via the webmail interface. You must use Pine (or Alpine, depending on your server) or an email client.
I get a "Not Authorized" or "Relay Denied" error when I try to send mail. What am I doing wrong?
You need to make sure that you have your email software (Outlook, Outlook Express, Netscape, etc) set to check for new mail first. Each email package has a different way of doing this, so you will need to check your software help files for specific information on the method. The reason for this is because HE's servers are set to validate that a person trying to send email has authorized use of the server. Checking mail accomplishes this.
Why did I receive an extra charge for mail?
If you recieved an extra storage charge for mail it is most likely resulting from accumulated mail in your main email box. Your main email box catches all mail sent to xyz@yourdomain.com, where xyz is not a POP mailbox you have set up. In other words, any email that is sent to yourdomain.com is stored. For obvious reasons, Hurricane Electric does not delete client email.
I already deleted my mail. Why am I still being billed for it?
Make sure you are deleting the messages off the server. It is important to check your mail client settings so messages are deleted off the server after you retrieve them. Typically this option reads "Leave messages on server." Make sure this is NOT checked.
How do I consolidate my email/addresses?
If you wish to consolidate your email accounts, you may use the "set forwarding" function at https://admin.he.net. We suggest that you forward your mail to your main email box.
Do you require an offsite email address?
Yes we do require an off site email address (a friend's will do) where we can reach you.
What does POP mean?
MEANING 1:
As in: Do you have a POP on the east coast? Or: I live in Santa Clara. Do you have a POP near me? Or: What is your nearest POP to San Diego?
In these cases POP stands for Point of Presence and refers to the nearest phone number that somebody can dial to access the Internet. This assumes that we are a dialup Internet access provider, which we are not.
The only way to access our servers is over the Internet, but we do not offer dialup accounts.
MEANING 2:
As in: Do you have a POP/SMTP mail server? Or: Can I get my email with a POP email client like Eudora?
In these cases POP stands for Post Office Protocol and refers to the protocol used to get email from the server by email clients like Eudora. By the way SMTP (which stands for Simple Mail Transport Protocol) is how email clients like Eudora send mail.
Am I allowed to run mailbots on Hurricane Electric?
Yes! There are just a couple guidelines:
* The mailbot must not be a broadcaster. It should not generate more than two outgoing messages for each incoming message. This prevents mailbots from being used as mailing lists.
* The mailbot must not consume too much of the system resources; of primary concern, the CPU. Most mailbots are not a problem.
Can files be attached to email that goes outside the system?
Yes, although not every email client can handle it.
Generally, attachments work best between people that correspond frequently and test it out first.
How do I redirect email to a different email address from my Hurricane Electric account?
Due to increased email security, we do not recommend forwarding email unless you are forwarding it to another Hurricane Electric hosted account address. We recommend you use the service you want the mail to go to in order to "pull" the mail to that mailbox through that service. Most email providers such as Gmail, Yahoo, and Hotmail offer this as part of their webmail client services and would be configured as most normal email clients are done.
Why can I receive email but not send?
There can be several reasons for this problem. The first, and easiest to check for, is your outgoing (SMTP) mail port setting. Many DSL and cable internet providers have begun blocking port 25 for SMTP traffic in order to curb problems with spam mailers. We offer the alternate port of 587 for SMTP for our clients, and this port is, at this point in time, being left open by those providers blocking port 25.
Though it is beyond the scope of this FAQ to be a tutorial on where to find it in all email clients, it is generally found in the Advanced settings under your Email account options. If you are unsure where to find the advanced settings or where to edit the mail port, you can call and ask us here at he.net or you can check your mail client vendor's help files or online help for this.
Is my user name the same as my main (default) email address?
Yes. If your account name is rflyer, then depending on what server your account is on your main email address would be rflyer@he.net, rflyer@thor.he.net, etc.
Why am I having a problem sending email to Yahoo! customers?
Unfortunately, you're not alone. Many of our customers are receiving bounce back messages from Yahoo! mail, as well as delays in sending to Yahoo! After much investigation, many legitimate mail providers are experiencing this issue, and it appears there's not much that can be done.
We've contacted Yahoo! on multiple occasions, and their solution is:
"We suggest that you ask your users to set up a filter in Yahoo! Mail to ensure that they get your email messages in their Inbox.
Yahoo! Mail users may find more information regarding filters at http://help.yahoo.com/help/mail/manage/manage-06.html"
