Difference between revisions of "Ordering and Pricing (webhosting)"
From HE FAQ
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== Can I prepay for a web account? == | == Can I prepay for a web account? == | ||
| − | You can prepay for a year by check for any account. With the | + | You can prepay for a year by check for any account. With the Professional Virtual Host and Enhanced Virtual Host Accounts we'll need to have a credit card number on file in addition to the prepayment. Prepayments are non-refundable (a 1 year prepayment is a 1 year commitment). |
Here's what you need to do: | Here's what you need to do: | ||
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== Is there a per hit charge? == | == Is there a per hit charge? == | ||
| − | + | No. | |
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| − | No. | + | |
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== Will I have to pay an additional set-up fee if later I decide to upgrade to a Professional Virtual Host Account? == | == Will I have to pay an additional set-up fee if later I decide to upgrade to a Professional Virtual Host Account? == | ||
| − | There is no | + | There is no additional set up fee for upgrading from any Virtual Host account type to any other Virtual Host account type. |
== Can I get a free trial of your server. == | == Can I get a free trial of your server. == | ||
| − | We state "Satisfaction guaranteed or your money back" on our services page. This guarantee means that if our services don't satisfy your needs you can ask for and receive a full refund. This implies that you place an order with an intent to pay provided you are satisfied. | + | We state "Satisfaction guaranteed or your money back" on our services page. This guarantee means that if our services don't satisfy your needs you can ask for and receive a full refund within 30 days. This implies that you place an order with an intent to pay provided you are satisfied with the service. |
== How do I apply for an account? == | == How do I apply for an account? == | ||
| − | Please | + | Please order your account from here: |
http://he.net/web_hosting.html | http://he.net/web_hosting.html | ||
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== How fast can we get set-up? == | == How fast can we get set-up? == | ||
| − | Your | + | Your order will be processed within 72 hours. |
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== Would you accept my application from outside the United States? == | == Would you accept my application from outside the United States? == | ||
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Yes. | Yes. | ||
| + | == What are your credit card billing terms? == | ||
| − | + | The billing is automatic. You may check your account status online at https://admin.he.net. Please remember it is your responsibility to keep track of your storage and traffic. | |
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| + | == Is a P.O. a valid payment option? == | ||
| − | + | Yes. | |
| − | + | == Billing Questions == | |
| + | If you have any questions regarding billing, simply send an E-mail to our [mailto:billing@he.net Billing Department] and we'll get right back to you. | ||
| − | + | [[Category:Webhosting]] | |
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Latest revision as of 17:17, 24 April 2015
This information only pertains to Hurricane Electric's Shared Web Hosting package. There may be different information in our other categories.
Contents
- 1 Can I prepay for a web account?
- 2 Is there a per hit charge?
- 3 Will I have to pay an additional set-up fee if later I decide to upgrade to a Professional Virtual Host Account?
- 4 Can I get a free trial of your server.
- 5 How do I apply for an account?
- 6 How fast can we get set-up?
- 7 Would you accept my application from outside the United States?
- 8 Is this a month to month contract?
- 9 Can my account name have a space in it?
- 10 Will you bill my credit card monthly?
- 11 What are your credit card billing terms?
- 12 Is a P.O. a valid payment option?
- 13 Billing Questions
Can I prepay for a web account?
You can prepay for a year by check for any account. With the Professional Virtual Host and Enhanced Virtual Host Accounts we'll need to have a credit card number on file in addition to the prepayment. Prepayments are non-refundable (a 1 year prepayment is a 1 year commitment).
Here's what you need to do:
- Mail us a check paying for one full year.
- Make the check out to Hurricane Electric, including the name of your account on the check.
- Mail the check, along with a note specifying that you're prepaying for an account, and your account name to:
Hurricane Electric
760 Mission Ct
Fremont, CA 94539
Is there a per hit charge?
No.
Will I have to pay an additional set-up fee if later I decide to upgrade to a Professional Virtual Host Account?
There is no additional set up fee for upgrading from any Virtual Host account type to any other Virtual Host account type.
Can I get a free trial of your server.
We state "Satisfaction guaranteed or your money back" on our services page. This guarantee means that if our services don't satisfy your needs you can ask for and receive a full refund within 30 days. This implies that you place an order with an intent to pay provided you are satisfied with the service.
How do I apply for an account?
Please order your account from here:
http://he.net/web_hosting.html
How fast can we get set-up?
Your order will be processed within 72 hours.
Would you accept my application from outside the United States?
Yes.
Is this a month to month contract?
Yes.
Can my account name have a space in it?
No.
Will you bill my credit card monthly?
Yes.
What are your credit card billing terms?
The billing is automatic. You may check your account status online at https://admin.he.net. Please remember it is your responsibility to keep track of your storage and traffic.
Is a P.O. a valid payment option?
Yes.
Billing Questions
If you have any questions regarding billing, simply send an E-mail to our Billing Department and we'll get right back to you.
