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This document demonstrates how to use procmail to automate mail handling.
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{{1 prefix}}
General mail handling based on the subject line is discussed first to get you familiar with procmail. Handling multiple mailboxes is discussed at the end of this document.
+
This document demonstrates how to use procmail to automate mail handling, including forwarding, filtering into folders based on the subject line, handling multiple mailboxes, and running scripts.
 +
= Getting Started with Procmail =
 +
You need to create a file named ".procmailrc" (note the ".") in the home directory of your account.  Create a file named "procmail.txt" on your computer, upload the file to your account with an SFTP client the same way you would [[Uploading & Downloading Files | upload a web page]], and then rename the file.  (If you are using a Windows computer, the filename ''must'' end in .txt before uploading.)  Alternatively, you can do this by connecting to the server via SSH and using a text editor such as nano or vi.
  
Assume we get three types of mail:
+
At the top of the new file, include the following lines, making sure to change it to match your account's domain name:
 +
PATH=/usr/bin:/usr/local/bin:/bin          # Path Variables for the procmail session
 +
MAILDIR=/var/mail/yourdomain.com            # Do not put 'www.' in front of your domain here
 +
LOGFILE=$HOME/procmail.log                  # Keeps a log of email routing
 +
VERBOSE=no                                  # Verbose Error Reporting --values (no|off yes|on)
 +
COMSAT=no                                  # set to no|off
 +
# SENDMAIL=/usr/bin/sendmail                # sendmail location (comment in procmail only)
  
#Information requests (generated by a web form) with the subject line: INFO REQUEST
+
The Procmail rules, sometimes called "recipes," should be added after that section.
#Orders (generated by a web form) with the subject line: ORDER
+
#Support requests (geneated by a web form) with the subject line: SUPPORT REQUEST
+
  
 +
On one of our older servers (version 1-2), use "MAILDIR=/var/spool/mail/yourdomain.com" instead.
  
We want all three of these treated differently.
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= Email Forwarding =
  
'INFO REQUEST' needs to be saved into a folder called 'Marketing'. This is the most basic type of filtering.
+
Here is a simple email forwarding rule which would forward email addressed to my_name@myHurricaneElectricHostedDomain.com to my_personal_address@someOtherDomain.net:
  
'ORDER'needs to be saved in a folder called 'Sales' and a copy needs to be sent to 'joe' (joe@bigbusiness.com)$
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:0
 +
* $DEFAULT ?? ^$MAILDIR/my_name(/|$)
 +
! my_personal_address@someOtherDomain.net
  
'SUPPORT' needs to be saved to a folder called 'Support', a copy mailed to the support team (support@bigbusiness.com) and an acknowledgement sent back to the person who send the mail. This is a custom autoresponder.
+
'''Note:''' this forwards all mail, including spam. Please install [[SpamAssassin]] before any forwarding rules to limit the amount of spam your destination mailbox receives.
  
SSH to the server.
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To forward email to a different mailbox at the same domain, use the following recipe:
Using pico (newer customers use nano) create '.procmailrc' in your home directory. In the '.procmailrc' file, you are going to put the following text which sets some environment variables:
+
 
 +
:0
 +
* $DEFAULT ?? ^$MAILDIR/my_name(/|$)
 +
$MAILDIR/my_other_name/
 +
 
 +
 
 +
= Sorting into Folders =
  
PATH=/usr/bin:/usr/local/bin                # Path Variables for the procmail session
 
MAILDIR=/var/spool/mail/yourdomain.com      # Don't put 'www.' in front of your domain here
 
LOGFILE=$HOME/procmail.log                  # Keeps a log of email routing
 
VERBOSE=no                                  # Verbose Error Reporting --values (no|off yes|on)
 
COMSAT=no                                  # set to no|off
 
# SENDMAIL=/usr/bin/sendmail                # sendmail location (comment in procmail only)
 
 
 
Adding the following text will match everything with 'INFO REQUEST' in the Subject line and save it to the folder 'Marketing'.
 
Adding the following text will match everything with 'INFO REQUEST' in the Subject line and save it to the folder 'Marketing'.
  
  :0:
+
  :0
 
  * ^Subject:.*INFO REQUEST
 
  * ^Subject:.*INFO REQUEST
 
  Marketing
 
  Marketing
  
Adding the following text will match everything with 'ORDER' in the subject line and save it to the folder Sales' and then send it to joe@bigbusiness.com.
+
= Custom Autoresponders =
  
:0
+
Adding the text below will match everything with 'SUPPORT' in the Subject line and return an acknowledgement to the user who sent the support request.
* ^Subject:.*ORDER
+
+
  :0 c
+
  ! joe@bigbusiness.com
+
  :0
+
  Sales
+
}
+
 
+
Adding the text below will match everything with 'SUPPORT' in the Subject line and save it to the folder 'Support', then send it to support@bigbusiness.com and return an acknowlegement to the user who sent the support request.
+
  
 
This is a little more difficult to understand. Make sure that 'SUPPORT' is in the Subject line and that it does not contain data from 'FROM_DAEMON' (listserv's and auto-mailers are suppose to put this in their headers.)
 
This is a little more difficult to understand. Make sure that 'SUPPORT' is in the Subject line and that it does not contain data from 'FROM_DAEMON' (listserv's and auto-mailers are suppose to put this in their headers.)
  
We also don't want to keep replying to other auto responders. This is remedied by putting an 'X' header on your response. (X headers are not seen by standard mail clients) formail reformats the headers of the outgoing message to include 'X-Loop: john_doe@bigbusiness.com' The text that is being displayed is in the file '/home/your_account/acknowledgement.txt' It's mailed to support@bigbusiness.com and saved to the 'Support' folder.
+
We also don't want to keep replying to other auto responders. This is remedied by putting an 'X' header on your response. (X headers are not seen by standard mail clients.) Formail reformats the headers of the outgoing message to include 'X-Loop: john_doe@bigbusiness.com'The response message that will be sent back is in the file '/home/your_account/acknowledgement.txt' (make sure you create this file first).
  
 
  :0
 
  :0
Line 56: Line 55:
 
   {
 
   {
 
     :0 h c
 
     :0 h c
       | (formail -t -r -A"X-Loop: john_doe@bigbusines.com " ; \
+
       | (formail -t -r -A"X-Loop: john_doe@bigbusiness.com " ; \
       cat /home/your_account/acknowlegement.txt ) | $SENDMAIL -t
+
       cat /home/your_account/acknowledgement.txt ) | $SENDMAIL -t
    :0 c
+
      !support@bigbusiness.com
+
    :0
+
      Support
+
 
   }
 
   }
  
To separate mail by sender (From line) use the following text which will cause any mail from joe@bigbusiness.com to be stored in the folder 'BigBoss'.
+
= Examples of Combining Rules =
  
:0:
+
Adding the following text will match everything with 'ORDER' in the subject line and save it to the folder Sales' and then send it to joe@bigbusiness.com.
* ^From:.*joe@bigbusiness.com
+
BigBoss
+
  
To cause a rule to be applied only to specific mailbox you simply add another line to the rule which requires the To: line to match. Note that in the presence of multiple mailboxes all rules are checked, so this means that a rule that doesn't check who an email is to will be applied to all incomming email.
+
:0
 +
* ^Subject:.*ORDER
 +
 +
  :0 c
 +
  ! joe@bigbusiness.com
 +
  :0
 +
  Sales
 +
}
  
The following text will cause any mail sent to register@yourvirtualhost.com to be stored in the folder 'Registrations'.
+
To separate mail by sender (From line) use the following text, which will cause any mail from joe@bigbusiness.com to be stored in the folder 'BigBoss'.
  
 
  :0
 
  :0
  * ^To:.*register@yourvirtualhost.com
+
  * ^From:.*joe@bigbusiness.com
  Registrations
+
  BigBoss
  
To modify the autoresponder rule used above to respond to mail sent to support the follow would be used.
+
The following text will cause any mail sent to register@yourvirtualhost.com to be stored in the folder 'Registrations'.  This can be handy if the mail being sent to register@yourvirtualhost.com is actually being forwarded to another address, because the email's entire history is preserved, and Procmail will know who the original recipient was supposed to be.
  
 
  :0
 
  :0
  * ^To:.*support@yourvirtualhost.com
+
  * ^TO_register@yourvirtualhost.com
  * !^FROM_DAEMON
+
  Registrations
* !^X-Loop: john_doe@bigbusiness.com
+
# The rest of the rule follows below
+
  
To modify the autoresponder rule used above to respond to mail sent to support the follow would be used.
+
Here's a modification of the autoresponder used above: mail sent to support@yourvirtualhost.com triggers an autoresponse, is saved to a folder ("Support"), and a copy is forwarded (to support@bigbusiness.com).
  
 
  :0
 
  :0
  * ^To:.*support@yourvirtualhost.com
+
  * ^TO_support@yourvirtualhost.com
 
  * !^FROM_DAEMON
 
  * !^FROM_DAEMON
 
  * !^X-Loop: john_doe@bigbusiness.com
 
  * !^X-Loop: john_doe@bigbusiness.com
# The rest of the rule follows below
+
  {
 +
    :0 h c
 +
      | (formail -t -r -A"X-Loop: john_doe@bigbusiness.com " ; \
 +
      cat /home/your_account/acknowledgement.txt ) | $SENDMAIL -t
 +
    :0 c
 +
      !support@bigbusiness.com
 +
    :0
 +
      Support
 +
  }

Latest revision as of 11:44, 18 April 2019

This information only pertains to Hurricane Electric's Shared Web Hosting package. There may be different information in our other categories.

This document demonstrates how to use procmail to automate mail handling, including forwarding, filtering into folders based on the subject line, handling multiple mailboxes, and running scripts.

Getting Started with Procmail

You need to create a file named ".procmailrc" (note the ".") in the home directory of your account. Create a file named "procmail.txt" on your computer, upload the file to your account with an SFTP client the same way you would upload a web page, and then rename the file. (If you are using a Windows computer, the filename must end in .txt before uploading.) Alternatively, you can do this by connecting to the server via SSH and using a text editor such as nano or vi.

At the top of the new file, include the following lines, making sure to change it to match your account's domain name:

PATH=/usr/bin:/usr/local/bin:/bin           # Path Variables for the procmail session
MAILDIR=/var/mail/yourdomain.com            # Do not put 'www.' in front of your domain here
LOGFILE=$HOME/procmail.log                  # Keeps a log of email routing
VERBOSE=no                                  # Verbose Error Reporting --values (no|off yes|on)
COMSAT=no                                   # set to no|off
# SENDMAIL=/usr/bin/sendmail                # sendmail location (comment in procmail only)

The Procmail rules, sometimes called "recipes," should be added after that section.

On one of our older servers (version 1-2), use "MAILDIR=/var/spool/mail/yourdomain.com" instead.

Email Forwarding

Here is a simple email forwarding rule which would forward email addressed to my_name@myHurricaneElectricHostedDomain.com to my_personal_address@someOtherDomain.net:

:0
* $DEFAULT ?? ^$MAILDIR/my_name(/|$)
! my_personal_address@someOtherDomain.net

Note: this forwards all mail, including spam. Please install SpamAssassin before any forwarding rules to limit the amount of spam your destination mailbox receives.

To forward email to a different mailbox at the same domain, use the following recipe:

:0
* $DEFAULT ?? ^$MAILDIR/my_name(/|$)
$MAILDIR/my_other_name/


Sorting into Folders

Adding the following text will match everything with 'INFO REQUEST' in the Subject line and save it to the folder 'Marketing'.

:0
* ^Subject:.*INFO REQUEST
Marketing

Custom Autoresponders

Adding the text below will match everything with 'SUPPORT' in the Subject line and return an acknowledgement to the user who sent the support request.

This is a little more difficult to understand. Make sure that 'SUPPORT' is in the Subject line and that it does not contain data from 'FROM_DAEMON' (listserv's and auto-mailers are suppose to put this in their headers.)

We also don't want to keep replying to other auto responders. This is remedied by putting an 'X' header on your response. (X headers are not seen by standard mail clients.) Formail reformats the headers of the outgoing message to include 'X-Loop: john_doe@bigbusiness.com'. The response message that will be sent back is in the file '/home/your_account/acknowledgement.txt' (make sure you create this file first).

:0
* ^Subject:.*SUPPORT
* !^FROM_DAEMON
* !^X-Loop: john_doe@bigbusiness.com
  {
   :0 h c
     | (formail -t -r -A"X-Loop: john_doe@bigbusiness.com " ; \
     cat /home/your_account/acknowledgement.txt ) | $SENDMAIL -t
  }

Examples of Combining Rules

Adding the following text will match everything with 'ORDER' in the subject line and save it to the folder Sales' and then send it to joe@bigbusiness.com.

:0
* ^Subject:.*ORDER
{  
  :0 c
  ! joe@bigbusiness.com
  :0
  Sales
}

To separate mail by sender (From line) use the following text, which will cause any mail from joe@bigbusiness.com to be stored in the folder 'BigBoss'.

:0
* ^From:.*joe@bigbusiness.com
BigBoss

The following text will cause any mail sent to register@yourvirtualhost.com to be stored in the folder 'Registrations'. This can be handy if the mail being sent to register@yourvirtualhost.com is actually being forwarded to another address, because the email's entire history is preserved, and Procmail will know who the original recipient was supposed to be.

:0
* ^TO_register@yourvirtualhost.com
Registrations

Here's a modification of the autoresponder used above: mail sent to support@yourvirtualhost.com triggers an autoresponse, is saved to a folder ("Support"), and a copy is forwarded (to support@bigbusiness.com).

:0
* ^TO_support@yourvirtualhost.com
* !^FROM_DAEMON
* !^X-Loop: john_doe@bigbusiness.com
  {
   :0 h c
     | (formail -t -r -A"X-Loop: john_doe@bigbusiness.com " ; \
     cat /home/your_account/acknowledgement.txt ) | $SENDMAIL -t
   :0 c
     !support@bigbusiness.com
   :0
     Support
  }