Difference between revisions of "iPhone Configuration"

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(→‎Automated Configuration (version 3 servers))
 
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1) Select Add Account from the Mail Settings Menu
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{{1 prefix}}
  
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[[File:AddAccount1.png]]
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= Special Notes =
  
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2) Select Other
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* iOS, along with most mobile devices, works best with IMAP.  POP3 is an option with these devices, but it is less suited to the 'sometimes on' nature of mobile data services.
 +
* IMAP support on our older servers isn't completely compatible with iOS Mail and may not work as expected.  The "version 3" platform servers are compatible with iOS, without known issues.
  
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[[File:AddAccount2.png]]
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= Automated Configuration (version 3 servers) =
  
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3) Enter your basic account information:
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Point your iOS device's browser to https://autoconfig.he.net/ and enter in your name and email address and touch the Submit button.  A screen similar to the following will show up.
 +
 
 +
{| width="50%"
 +
|-
 +
| width="40pt"|
 +
| [[File:iOSAutoEmail1.png]]
 +
|-
 +
|}
 +
 
 +
After touching "Install", you will be asked to confirm that you want to install this profile.  Touch "Install Now"  You should then see a screen similar to the following, asking for your email password.
 +
 
 +
{| width="50%"
 +
|-
 +
| width="40pt"|
 +
| [[File:iOSAutoEmail2.png]]
 +
|-
 +
|}
 +
 
 +
After this step, your email is configured the same as it would be with the manual setup.  If you have need to remove the email account from your device, simply go into "Settings", "General", "Profiles", select the profile matching the email address you want to remove, and touch "Remove."  For iOS8 and later, just remove the email account as normal, and that will remove the associated profile.
 +
 
 +
= Manual Configuration =
 +
 
 +
=== Select Add Account from the Mail Settings Menu ===
 +
 
 +
{| width="50%"
 +
|-
 +
| width="40pt"|
 +
| [[File:AddAccount1.png]]
 +
|-
 +
|}
 +
 
 +
=== Select Other ===
 +
 
 +
{| width="50%"
 +
|-
 +
| width="40pt"|
 +
| [[File:AddAccount2.png]]
 +
|-
 +
|}
 +
 
 +
 
 +
=== Enter your basic account information ===
  
 
* Name: Your name.
 
* Name: Your name.
Line 14: Line 56:
 
* Description: Description of the mail address. You can put anything in this field ("HE Email" as an example).
 
* Description: Description of the mail address. You can put anything in this field ("HE Email" as an example).
  
−
[[File:NewAccountSettings.png]]
+
{| width="50%"
 +
|-
 +
| width="40pt"|
 +
| [[File:NewAccountSettings.png]]
 +
|-
 +
|}
  
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Then select Save.
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Then select '''''Save'''''.
  
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4) Select the IMAP button at top, then enter the following information:
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 +
=== Select the IMAP button at top, then enter the following information ===
  
 
Incoming Mail Server
 
Incoming Mail Server
  
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* Host Name: mail.your_domain.com
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* Host Name: your_domain.com
 
* User Name: Your email address.
 
* User Name: Your email address.
 
* Password: Your email password.
 
* Password: Your email password.
  
−
[[File:NewAccountDetailSettings1.png]]
+
{| width="50%"
 +
|-
 +
| width="40pt"|
 +
| [[File:NewAccountDetailSettings1.png]]
 +
|-
 +
|}
  
 
Outgoing Mail Server
 
Outgoing Mail Server
  
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* Host Name: mail.your_domain.com
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* Host Name: your_domain.com
  
−
[[File:NewAccountDetailSettings2.png]]
+
{| width="50%"
−
+
|-
 +
| width="40pt"|
 +
| [[File:NewAccountDetailSettings2.png]]
 +
|-
 +
|}
  
−
Then select Save.
+
Then select '''''Save'''''. ''Note'': The iPad doesn't have this option, just "Next".  You have to choose that, then wait for it to time out.  This can take several minutes.  It should come back saying "Cannot Connect using SSL. Do you want to try setting up the account without SSL?"  Select "Yes."
  
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5) From the mail menu, go back into your settings for this account:
+
=== From the Mail menu, go back into your settings for this account ===
  
 
* Make sure that it is turned on.
 
* Make sure that it is turned on.
 
* Your settings should be similar to the following images.
 
* Your settings should be similar to the following images.
  
−
+
{| width="500pt" border=0
 +
|-
 +
| width="40pt"|
 +
| [[File:AccountSettings1.png]]
 +
| width="20pt"|
 +
| [[File:AccountSettings2.png]]
 +
| width="40pt"|
 +
|-
 +
|}
 +
 
 +
 
 +
=== Select SMTP and enter 587 in the Server Port field ===
 +
 
 +
{| width="50%"
 +
|-
 +
| width="40pt"|
 +
| [[File:SMTPServerSettings.png]]
 +
|-
 +
|}
 +
 
 +
 
 +
=== From the previous menu, go to Advanced ===
 +
 
 +
It should look similar to the following images. Be sure that Use SSL is set to '''off''' and the Server Port under Incoming Settings is listed as '''143'''.
  
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6) Select SMTP and enter 587 in the Server Port field.
+
{| width="500pt" border=0
 +
|-
 +
| width="40pt"|
 +
| [[File:AdvancedSettings1.png]]
 +
| width="20pt"|
 +
| [[File:AdvancedSettings2.png]]
 +
| width="40pt"|
 +
|-
 +
|}
  
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7) From the previous menu, go to Advanced. It should look similar to the following images. Be sure that Use SSL is set to off and the Server Port under Incoming Settings is listed as 143.
+
You should now be able to send and receive mail with your '''''iPhone'''''.
  
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You should now be able to send and receive mail with your iPhone.
+
[[Category:Webhosting]]

Latest revision as of 10:52, 19 December 2015

This information only pertains to Hurricane Electric's Shared Web Hosting package. There may be different information in our other categories.

Special Notes

  • iOS, along with most mobile devices, works best with IMAP. POP3 is an option with these devices, but it is less suited to the 'sometimes on' nature of mobile data services.
  • IMAP support on our older servers isn't completely compatible with iOS Mail and may not work as expected. The "version 3" platform servers are compatible with iOS, without known issues.

Automated Configuration (version 3 servers)

Point your iOS device's browser to https://autoconfig.he.net/ and enter in your name and email address and touch the Submit button. A screen similar to the following will show up.

iOSAutoEmail1.png

After touching "Install", you will be asked to confirm that you want to install this profile. Touch "Install Now" You should then see a screen similar to the following, asking for your email password.

iOSAutoEmail2.png

After this step, your email is configured the same as it would be with the manual setup. If you have need to remove the email account from your device, simply go into "Settings", "General", "Profiles", select the profile matching the email address you want to remove, and touch "Remove." For iOS8 and later, just remove the email account as normal, and that will remove the associated profile.

Manual Configuration

Select Add Account from the Mail Settings Menu

AddAccount1.png

Select Other

AddAccount2.png


Enter your basic account information

  • Name: Your name.
  • Address: Your email address.
  • Password: Your email password.
  • Description: Description of the mail address. You can put anything in this field ("HE Email" as an example).
NewAccountSettings.png

Then select Save.


Select the IMAP button at top, then enter the following information

Incoming Mail Server

  • Host Name: your_domain.com
  • User Name: Your email address.
  • Password: Your email password.
NewAccountDetailSettings1.png

Outgoing Mail Server

  • Host Name: your_domain.com
NewAccountDetailSettings2.png

Then select Save. Note: The iPad doesn't have this option, just "Next". You have to choose that, then wait for it to time out. This can take several minutes. It should come back saying "Cannot Connect using SSL. Do you want to try setting up the account without SSL?" Select "Yes."

From the Mail menu, go back into your settings for this account

  • Make sure that it is turned on.
  • Your settings should be similar to the following images.
AccountSettings1.png AccountSettings2.png


Select SMTP and enter 587 in the Server Port field

SMTPServerSettings.png


From the previous menu, go to Advanced

It should look similar to the following images. Be sure that Use SSL is set to off and the Server Port under Incoming Settings is listed as 143.

AdvancedSettings1.png AdvancedSettings2.png

You should now be able to send and receive mail with your iPhone.

Retrieved from "https://faq.he.net/index.php?title=iPhone_Configuration&oldid=677"