Difference between revisions of "Reselling"

Revision as of 22:44, 17 May 2010

We offer Internet marketing services, designing and maintaining Web Pages, will this be a conflict of interest?

No. We will do anything we can to help you. In fact, we would be highly interested in your capabilities. Also, we may be able to offer services which you can integrate with yours to offer a larger, more complete, and more valuable package to your clients.

Are there any restrictions on the resale of web space?

No. You are responsible for the actions of any user of the account.

Can I get a business account and have other companies under me in sub-directories and can I get them their own domain names?

You can have other companies under you in your same account, but to get a domain name setup for them they need to have a separate business account. Fortunately, you can resell accounts simply by specifying your company as the billing address.

When Sales/Marketing people come to you wanting a web site, do you suggest that they get web server software?

Not usually. Basically we analyze the ways they intend to use their web site and 19 times out of 20 it is more cost effective and strategically sound to out source the server needs.

Is it possible to get one business account with customers that I've courted to be virtual domains below me?

You could add your customers in subdirectories and they could be referenced within your subdomain. Alternatively, you can order accounts for them and have us bill you.

If I were to set up a Professional Virtual Host Account or Enhanced Virtual Host Account, how would we avoid competing with each other if my business involves the sale of small web pages and related value added services?

Easy, you provide actual services, i.e., support, design, sales, etc. This is where the real money is in web services.

Further, we allow resale, many web service providers don't. Going with a different service provider or setting up your server doesn't keep your potential clients from one day seeing our services. You have to attract and keep your clients by taking care of their needs in a unique and special way. Think of it as if you were a publisher and Hurricane Electric were a paper manufacturer. The finished product is books, magazines, etc. (fully developed web sites) and we are selling you paper that costs wholesale less than one hundredth of a cent per page (raw web space).

Do you give discounts for individuals or groups ordering multiple accounts?

We have a Value Added Reseller program that you can participate in. Please send email to sales@he.net requesting more information.

Do you offer any discounts on web pages?

We have a Value Added Reseller program for developers that have two or more Enhanced Virtual Host (or larger) accounts with us. Can I prepay for a web account?

You can prepay for a year by check for any account. With the Starter Virtual Host and Enhanced Virtual Host Accounts we'll need to have a credit card number on file in addition to the prepayment. Prepayments are non-refundable (a 1 year prepayment is a 1 year commitment).

Here's what you need to do:

   * Mail us a check made out for a year.
   * Make the check out to Hurricane Electric and include the name of your account on the check.
   * Mail the check along with a note specifying that you're prepaying for an account and your account name to:

     Hurricane Electric
     760 Mission Ct
     Fremont, CA 94539 

Is there a per hit charge?

We charge by traffic not by hits. Doesn't payment by credit card cost more than handling a check?

No. We process credit card billing with special software, as opposed to having somebody post payments to each account manually. Can a Starter Virtual Host Account be paid for by check?

No. However you can pay by check for a Professional Virtual Host Account. Will I have to pay an additional set-up fee if later I decide to upgrade to a Professional Virtual Host Account?

There is no additonal set up fee for upgrading from any Virtual Host Account type to any other Virtual Host Account type. Can I get a free trial of your server?

We state "Satisfaction guaranteed or your money back" on our services page. This guarantee means that if our services don't satisfy your needs you can ask for and receive a full refund. This implies that you place an order with an intent to pay provided you are satisfied. How do I apply for an account?

Please view the information at:

http://he.net/web_hosting.html

and fill out the form at:

https://www.he.net/cgi-bin/webspaceorder How fast can we get set-up?

Your account will be processed within 72 hours. Would you accept my application from outside the United States?

Yes, absolutely! Is this a month to month contract?

Yes. Can my account name have a space in it?

No. Will you bill my credit card monthly?

Yes. Is there any way an account name can be more than eight characters?

No because many system utilities expect 8 characters or less. What are your credit card billing terms?

The billing is automatic. You may check your account status online at https://admin.he.net. Please remember it is your responsiblity to keep track of your storage and traffic. Is a P.O. a valid payment option?

No problem. We will be happy to take your P.O. Any questions regarding billing? No problem! Send an email to our billing department and we'll get right back to you!