Revision as of 22:28, 17 May 2010

Email Access

One of the many features you get when you're a Hurricane Electric Webhosting customer is email hosting associated with your domain. This means, if your website's domain name is example.com, you can setup luke@example.com, jessica@example.com, and anyone else associated with your organization.

Your users can access the mailboxes via webmail or any standard mail software, including Outlook and Thunderbird, or with any web-capable device, like a smartphone.

Creating Email Boxes

You can setup email boxes at Hurricane Electric's admin page, using the "Add Mailbox" command.

The following are the entry fields on the "Add Mailbox" page, and what you should fill them with:

• Mailbox Name: Fill in the 'user' part here, i.e., the part before the '@'. Ex: For the mailbox clint@example.com, simply type in clint.
• Password: This field will contain a random password that has been generated for you by the webpage. Handy! You can use this, or one of your own choosing. It must be eight characters long and contain at least one numeral. Ex: qexu0rx6 (strong) or barton1 (weak).
• Mail Info To: If you put in someone else's email address, we will email them the username and password you're creating, as well as some basic instructions for email software setup.

Email Settings

In an effort to keep things as easy as possible, we've pared down the settings you need to know to the following:

• SMTP/POP3/IMAP Mail Server: your website's domain name (ex: example.com)
• POP3/IMAP Username: your email address (ex: peter@example.com)

That's it! Nothing else needs to be filled in. You should note that SMTP requires no login name or password or any other checkbox.

Email Quotas/Storage Limits

Hurricane Electric doesn't limit your email storage the way other providers often tend to; strict quotas often lead to important emails bouncing back to the sender. To keep things simple, we count your email storage against your overall account storage.

So, for example, if you have the Starter Virtual Host package, you have 5 GB of storage available for web, email, and whatever else you need! Other packages contain even more storage per month.

POP3 Authenticated SMTP

POP3 Authenticated SMTP is included with all web accounts. This feature allows you to use the server your account is on for outgoing mail (SMTP) simply by checking your POP3 mailbox before sending mail. By checking your email using POP3 you enable the SMTP server for outgoing mail from your IP address for the next several hours.

Many customers have asked for an SMTP gateway they could use for outgoing mail because some dialup ISPs either don't offer one or restrict the outgoing email addresses to be from their domain name only. ISPs restrict access because spammers scan the net looking for open mail servers. When they find one they send millions of emails through it. By implementing POP3 Authenticated SMTP we can allow you access to the SMTP server which is already on the web server your account is on without the risk of it getting co-opted by a spammer.

Use the name of the server your account is on and simply check your email with POP3 once to enable the SMTP server for your IP address for several hours.

"Not Authorized" or "Relay Denied" Errors

You need to make sure that you have your email software (Outlook, Thunderbird, etc.) set to check for new mail first. Each email client has a different way of doing this, so you will need to check your software help files for specific information on the method. The reason for this is HE's servers are set to validate that a person trying to send email has authorized use of the server. Checking email accomplishes this.

Forwarding Email

You may use the "Set Forwarding" function at https://admin.he.net on a per mailbox basis. For security and anti-spam reasons, we recommend you not forward email to an address outside of your site hosted with us.

Many mail providers do not distinguish between legitimate forwarded email and spam, which can cause problems for your offsite email addresses. We recommend you use the remote service to "pull" the mail from your Hurricane Electric mailbox. Most email providers such as Gmail, Yahoo, and Hotmail offer this as part of their webmail client services and would be configured as most normal email clients are done.

File Attachments

Yes, you can use attachments. Please keep in mind that files larger than 20 megabytes are difficult to send out and frequently difficult for people to receive. Anything larger than that should be uploaded to your webspace for people download via a web browser.

Unable to send Email?

There can be several reasons for this problem. The first, and easiest to check for, is your outgoing (SMTP) mail port setting. Many DSL and cable internet providers have begun blocking port 25 for SMTP traffic in order to curb problems with spam mailers. We offer the alternate port of 587 for SMTP for our clients, and this port is, at this point in time, being left open by those providers blocking port 25.

Though it is beyond the scope of this FAQ to be a tutorial on where to find it in all email clients, it is generally found in the Advanced settings under your Email account options. If you are unsure where to find the advanced settings or where to edit the mail port, you can call and ask us here at he.net or you can check your mail client vendor's help files or online help for this.

Problems emailing Yahoo! customers

Unfortunately, you're not alone if you are having this issue. Many of our customers are receiving bounce back messages from Yahoo! mail, as well as delays in sending to Yahoo! After much investigation, many legitimate mail providers are experiencing this issue, and it appears there's not much that can be done.

We've contacted Yahoo! on multiple occasions, and their solution is:

"We suggest that you ask your users to set up a filter in Yahoo! Mail to ensure that they get your email messages in their Inbox.

Yahoo! Mail users may find more information regarding filters at http://help.yahoo.com/help/mail/manage/manage-06.html"

How does email work with Hurricane Electric Web Hosting?

One of the many features you get when you're a Hurricane Electric Webhosting customer is email hosting associated with your domain. This means, if your website's domain name is example.com, you can setup luke@example.com, jessica@example.com, and anyone else associated with your organization.

Your users can access the mailboxes via webmail or any standard mail software, including Outlook and Thunderbird, or with any web-capable device, like a smartphone.

How do I create mailboxes for my account?

You can setup email boxes at Hurricane Electric's admin page, using the "Add Mailbox" command.

The following are the entry fields on the "Add Mailbox" page, and what you should fill them with:

   * Mailbox Name:
     Fill in the 'user' part here, i.e., the part before the '@'. Ex: For the mailbox clint@example.com, simply type in clint.
   * Password:
     This field will contain a random password that has been generated for you by the webpage. Handy! You can use this, or one of your own choosing. It must be eight characters long and contain at least one numeral. Ex: qexu0rx6 (strong) or hawkeye2 (weak).
   * Mail Info To:
     If you put in someone else's email address, we will email them the username and password you're creating, as well as some basic instructions for email software setup. 

What are my email settings?

In an effort to keep things as easy as possible, we've pared down the settings you need to know to the following:

   * SMTP/POP3/IMAP Mail Server: your website's domain name (ex: example.com)
   * POP3/IMAP Username: your email address (ex: peter@example.com) 

That's it! Nothing else needs to be filled in. You should note that SMTP requires no login name or password or any other checkbox.

What is my email storage limit?

Hurricane Electric doesn't limit your email storage the way other providers often tend to; strict quotas often lead to important emails bouncing back to the sender. To keep things simple, we count your email storage against your overall account storage.

So, for example, if you have the Starter Virtual Host package, you have 5 GB of storage available for web, email, and whatever else you need! Other packages contain even more storage per month.

I get a "Not Authorized" or "Relay Denied" error when I try to send mail. What am I doing wrong?

You need to make sure that you have your email software (Outlook, Outlook Express, Thunderbird, etc) set to check for new mail before sending. Each email package has a different way of doing this, so you will need to check your software help files for specific information on the method. The reason for this is because our servers are set to validate that a person trying to send email has authorized use of the server. Checking mail accomplishes this.

How do I redirect email to a different email address from my Hurricane Electric account?

Due to increased email security, we do not recommend forwarding email unless you are forwarding it to another Hurricane Electric hosted account address. We recommend you use the service you want the mail to go to in order to "pull" the mail to that mailbox through that service. Most email providers such as Gmail, Yahoo, and Hotmail offer this as part of their webmail client services and would be configured as most normal email clients are done.

Can I consolidate my email/addresses?

If you wish to consolidate your email accounts, you may use the "Set Forwarding" function at https://admin.he.net. Mail forwarding is executed on a per mailbox basis. We suggest you forward to a mailbox inside your Hurricane Electric hosted domain, and not forward to an offsite mailbox like Yahoo or Earthlink.

Do you require an offsite email address for contacting me?

Yes, we do require an off site email address where we can reach you. If you don't have access to any other email address, you can use a GMail or Hotmail account for this purpose.

Can files be attached to outbound email?

Yes, you can use attachments. Please keep in mind that files larger than 20 megabytes are difficult to send out and frequently difficult for people to receive. Anything larger than that should be uploaded to your webspace for people download via a web browser.

Why can I receive email but not send?

There can be several reasons for this problem. The first, and easiest to check for, is your outgoing (SMTP) mail port setting. Many DSL and cable internet providers have begun blocking port 25 for SMTP traffic in order to curb problems with spam mailers. We offer the alternate port of 587 for SMTP for our clients, and this port is, at this point in time, being left open by those providers blocking port 25.

Though it is beyond the scope of this FAQ to be a tutorial on where to find it in all email clients, it is generally found in the Advanced settings under your Email account options. If you are unsure where to find the advanced settings or where to edit the mail port, you can call and ask us here at he.net or you can check your mail client vendor's help files or online help for this.

Why am I having a problem sending email to Yahoo! customers?

Unfortunately, you're not alone. Many of our customers are receiving bounce back messages from Yahoo! mail, as well as delays in sending to Yahoo! After much investigation, many legitimate mail providers are experiencing this issue, and it appears there's not much that can be done.

We've contacted Yahoo! on multiple occasions, and their solution is:

   "We suggest that you ask your users to set up a filter in Yahoo! Mail to ensure that they get your email messages in their Inbox.

   Yahoo! Mail users may find more information regarding filters at http://help.yahoo.com/help/mail/manage/manage-06.html" 

How do I change my mail program (Outlook, Mac Mail, Thunderbird, etc) from POP3 to IMAP?

Please see this page for more information about IMAP and POP3, including how to make this important transition without losing any saved email!